CASE STUDY

UST GLOBAL

UNIFIED COMMUNICATION SOLUTIONS FOR A BETTER USER EXPERIENCE

THE CHALLENGE

UST Global was looking for an AV integrator to implement state of the art AV infrastructure in its new corporate headquarters in Orange County, California. In its previous space, audiovisual shortfalls caused a bad user experience in some of its meeting and collaboration spaces. As one employee put it, “We had to turn on the TV with one remote, use another remote to turn on the codec, and then another remote to turn up or down the volume.” The company needed a fix, and Spinitar was faced with the challenge to deliver a better user experience.

Expansion:

Spinitar took on the challenge to streamline technology and overcome past negative experiences to provide an audiovisual and support solution to exceed the client’s expectations.

THE APPROACH

Our approach was twofold: provide the best technology solutions and back it up with stellar customer support. The first step was to assess the client’s technology needs, and recommend the best, most user-friendly solutions possible.

In addition, we understood the need for an improved support experience, and planned our ongoing service agreements around that desired experience. Throughout the project, our approach remained customer-focused, providing maximum uptime and minimum hassle.

In Action:

Throughout the process, we kept important stakeholders involved to ensure the audiovisual design-build would meet the needs of day-to-day end users.

THE SOLUTION

Spinitar delivered a world class solution for UST Global, with new touch-panel-controlled conference rooms, and a support and service package to provide a quick response from talented folks who care any time an issue arises. This solution provides a technology and design solution that exceeds user expectations, while providing support to keep systems running smoothly for maximum uptime and optimized productivity. As a UST Global employee put it, “Every room has the same interface, and from a user experience standpoint, that is a major achievement!”

Results:

“We were able to bring in a global standard with a mix of Polycom, Crestron and Cisco and with the help of Spinitar we were able to derive that global standard across other countries.”

- Krishnan Unni Bahuleyan

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